Workflows
A special requirement for the maintenance of content in the field of e-government is the necessity to record information as directly from the source as possible, but at the same time to model the responsibility for publication.
The workflow of a city or municipality, for example, is more like that of a newspaper with its editor, editor-in-chief and duty editor, than that of a company. The objective is that every office puts information into a content management system, this is checked and released by the head of department if necessary and finally, the office responsible for publication (e.g. the press office) sees to it that it is published. Only in this way can the citizens be provided with a large amount of up-to-date information without high personnel costs being incurred.
The diagram shows an example of the course of an editing process. Editors enter content, which is checked if necessary and the online editor checks the content. At the same time, editors can put content in the Intranet because it is for internal use only, for example, or it requires the approval of several offices or because it is purely to assist in the optimization of administrative processes. External sources such as weather reports for your specific region, news from the higher-ranking administrative body (e.g. federal state) or other information can also be included.
Here, precisely for reasons of time and cost efficiency, but also in view of the acceptance by municipal staff, it is important that the workflows copy the previously applicable workflows. The technology therefore has to follow the organizational structure; it does not make sense for the organizational structure to follow the technology.